PRIVACY POLICY
Humane Care Therapy Inc.
Effective Date: March 15, 2026 Last Updated: March 23, 2026
IMPORTANT NOTICE
This Privacy Policy describes how Humane Care Therapy Inc. (“Humane Care Therapy,” “Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information — including Protected Health Information (PHI) — in connection with our website at https://humanecaretherapy.com (the “Site”) and our therapy staffing services.
This Policy also serves as our Notice of Privacy Practices as required under the Health Insurance Portability and Accountability Act (HIPAA), 45 C.F.R. § 164.520, for individuals whose PHI we create, receive, maintain, or transmit.
By using this Site or our services, you acknowledge that you have read and understood this Privacy Policy.
1. WHO WE ARE AND WHO THIS POLICY APPLIES TO
Humane Care Therapy Inc. is a therapy staffing company operating in Missouri City, Texas, and serving home health agencies and patients across Houston and Southeast Texas since 2018. In many circumstances, Humane Care Therapy Inc. functions as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA) in connection with services provided to home health agencies and healthcare providers.
This Privacy Policy applies to:
- Patients and their families whose health information we receive in connection with therapy services
- Home health agency partners and their staff who interact with our services
- Clinicians and job applicants who submit credentials or apply for placement
- Website visitors who access https://humanecaretherapy.com
- Anyone who contacts us by phone, fax, email, SMS, or through our website
2. INFORMATION WE COLLECT
2.1 Protected Health Information (PHI)
As a HIPAA Business Associate, we may create, receive, maintain, or transmit Protected Health Information (PHI) in connection with our therapy staffing services.
PHI may include:
- Patient name, date of birth, address, and contact information
- Medicare/Medicaid numbers and insurance information
- Medical diagnoses, conditions, and treatment history
- Physician orders and referral documentation
- Therapy evaluations, progress notes, and care plans
- Medication lists and past medical history
- Emergency contact information
- Any other individually identifiable health information
2.2 Personal Information — Website Visitors and Contact Forms
When you contact us through our website, we may collect:
- Full name
- Email address
- Phone number
- General inquiry or message content
- IP address and browser information (automatically collected)
2.3 Agency Partner Information
From home health agencies, we may collect:
- Agency name, address, and contact information
- Contact person name and title
- Phone and fax numbers
- Agency email addresses
- Patient referral information (which may constitute PHI)
- Service requirements and geographic needs
2.4 Clinician Applicant Information
From clinicians applying for placement, we may collect:
- Full legal name and contact information
- Professional license numbers and state(s) of licensure
- Educational credentials and degrees
- Employment history and professional references
- Social Security number and government-issued ID (for background checks and tax purposes)
- Professional liability insurance details
- Immunization and health records
- Direct deposit and banking information (for payment)
- Skills checklists and clinical competency information
2.5 Communications Data
When we communicate with you via SMS text message or voice call through third-party communication platforms, we may collect:
- Phone number called or messaged
- Date and time of communication
- Message delivery status
- Opt-in and opt-out records
- Communication preferences
- Consent language version presented at time of opt-in
- Timestamp of consent event
We use Twilio (pending A2P 10DLC approval) as our SMS communication platform. Upon approval, Twilio will serve as our HIPAA-eligible SMS provider under a signed Business Associate Agreement (BAA). Where possible, we avoid including Protected Health Information in SMS message content.
2.6 Automatically Collected Information
When you visit our Site, we automatically collect:
- IP address and approximate geographic location
- Browser type and version
- Device type and operating system
- Pages visited and time spent on pages
- Referring website or search terms
- Cookies and tracking technologies
2.7 Cookies
We use cookies and similar technologies to improve your experience on our Site.
Types of cookies include:
- Essential cookies — required for the website to function properly
- Analytics cookies — help us understand how visitors use the website (such as Google Analytics)
- Preference cookies — remember user settings and preferences
You may disable cookies through your browser settings, though some features of the Site may not function properly.
3. HOW WE USE YOUR INFORMATION
3.1 Uses of Protected Health Information (PHI)
We use and disclose PHI only as permitted or required by HIPAA.
Treatment To arrange, coordinate, and support the delivery of home-based occupational therapy, physical therapy, speech-language pathology, and medical social work services to patients.
Payment To verify insurance coverage, submit claims, and obtain reimbursement for therapy services from Medicare, Medicaid, and private insurance payers.
Healthcare Operations For quality assurance, credentialing, compliance monitoring, auditing, and business operations.
Humane Care Therapy Inc. follows the HIPAA Minimum Necessary Standard when accessing, using, or disclosing PHI.
As Required by Law We may disclose PHI when required by federal or state law.
Public Health Activities We may disclose PHI to public health authorities when legally required.
Serious Threats We may disclose PHI to prevent or reduce serious threats to health or safety.
Workers’ Compensation We may disclose PHI as permitted by workers’ compensation laws.
With Authorization Any other use or disclosure of PHI requires written authorization.
3.2 Uses of Non-PHI Personal Information
We may use personal information collected through our website and communications for:
- Responding to inquiries
- Processing referrals or clinician applications
- Sending appointment reminders and scheduling notifications
- Providing information about services
- Improving our website and services
- Sending newsletters or service updates (with consent)
- Complying with legal obligations
- Protecting the security of our services
4. SMS COMMUNICATIONS
Important: The phone numbers and SMS consent information you provide to Humane Care Therapy Inc. will NEVER be sold, shared, rented, transferred, or disclosed to any third party or affiliate for marketing purposes. Your consent is used solely to send you communications directly related to our services.
Humane Care Therapy Inc. may communicate with patients, clinicians, and agency partners using SMS text messaging for appointment reminders, staffing coordination, and operational notifications.
By providing your mobile phone number and consenting to SMS communications through our website or other communication channels, you agree to receive text messages from Humane Care Therapy Inc.
You may opt in by completing the SMS consent form on our Contact Us page or Careers page.
Our SMS Programs
Humane Care Therapy Clinician Scheduling Program Sends therapy assignment notifications, assignment confirmations, and scheduling updates to licensed clinicians who have opted in via our Careers page. Consent is obtained via explicit checkbox opt-in on our Careers form.
Client Communication Program Sends appointment reminders and therapy-related updates to patients and contacts who have opted in via our Contact Us page.
Patient Appointment Confirmation Program As a HIPAA-covered entity, we may send appointment confirmation and reminder messages to patients using the phone number provided during referral or intake. These messages qualify under the FCC Healthcare Treatment Purpose Exemption to the TCPA and are strictly limited to treatment coordination. No PHI is included in these messages.
SMS Terms
- Message frequency may vary depending on your interaction with our services
- Standard message and data rates may apply depending on your mobile carrier plan
- You may opt out of SMS communications at any time by replying STOP to any message
- For assistance, reply HELP or contact us directly
- SMS consent and phone numbers collected through our website forms are never shared with third parties or affiliates for marketing purposes
- Providing your phone number and consenting to SMS is never a condition of receiving services or employment
- Patient appointment reminder messages are limited to one per day and three per week per patient
SMS Platform
We use Twilio (currently pending A2P 10DLC registration approval) as our SMS communication platform. Twilio is a HIPAA-eligible provider. Upon approval a signed Business Associate Agreement (BAA) will be maintained with Twilio. Once registration is complete this section will be updated to reflect active status.
5. HOW WE SHARE YOUR INFORMATION
5.1 Sharing of PHI
We share PHI only as permitted by HIPAA.
This may include sharing PHI with:
- Licensed clinicians involved in patient care
- Referring home health agencies
- Ordering physicians
- Business Associates who provide services to our company under signed Business Associate Agreements (BAAs)
Examples include:
- Secure fax providers
- Email and document storage providers under BAA
We do not sell PHI and do not disclose PHI for advertising purposes.
5.2 Sharing of Non-PHI Personal Information
We may share non-PHI personal information with:
- Service providers assisting in website operations
- Analytics providers such as Google Analytics
- Legal or compliance advisors
- Successor entities in connection with mergers or acquisitions
We do not sell personal information to third parties for marketing purposes.
6. YOUR HIPAA RIGHTS
Under HIPAA, patients whose information we hold have the following rights.
Right of Access You may inspect or obtain copies of your PHI.
Right to Amend You may request corrections to inaccurate information.
Right to Accounting of Disclosures You may request a record of certain PHI disclosures.
Right to Request Restrictions You may request restrictions on certain uses or disclosures.
Right to Confidential Communications You may request alternative communication methods.
Right to File a Complaint You may file a complaint with:
Humane Care Therapy Inc. therapy@humanecaretherapy.com (281) 619-3771
or
U.S. Department of Health and Human Services Office for Civil Rights https://www.hhs.gov/ocr/privacy
We will not retaliate against you for filing a complaint.
7. DATA SECURITY
We implement administrative, physical, and technical safeguards to protect personal information and PHI.
These safeguards include:
- Encryption of website data transmissions (SSL/TLS)
- Secure storage of electronic records
- Restricted system access for authorized personnel
- Workforce HIPAA training
- Security monitoring and risk assessments
- Secure disposal of physical documents
- reCAPTCHA spam protection on all website forms
- Business Associate Agreements with all third-party vendors handling PHI
8. DATA RETENTION
We retain information for the following periods or as required by law.
| Data Type | Retention Period |
|---|---|
| Patient PHI | 10 years or longer if required by law |
| Clinician credential records | Duration of relationship + 7 years |
| Agency partner records | Duration of relationship + 7 years |
| SMS consent records | Minimum 4 years |
| SMS opt-out records | Minimum 10 years |
| Website inquiries | Up to 3 years |
| Financial records | 7 years |
| HIPAA documentation | Minimum 6 years |
After the applicable retention period, information is securely destroyed.
9. THIRD-PARTY SERVICES
We may use third-party service providers to operate our business.
| Service | Purpose |
|---|---|
| Secure fax services | Transmission of patient referrals |
| Google Workspace | Business email and document storage |
| Hostinger | Website hosting |
| Google Analytics | Website traffic analysis |
| Mailchimp | Email communication |
| Wordfence | Website security monitoring |
| Google reCAPTCHA | Form spam protection |
| Twilio (pending approval) | SMS communication platform — currently under A2P 10DLC review. HIPAA-eligible provider. BAA to be executed upon approval. |
Business Associates handling PHI operate under signed Business Associate Agreements (BAAs).
10. CHILDREN’S PRIVACY
Our website is not directed to children under the age of 13.
However, we may receive pediatric patient information through healthcare referrals. Such information is handled in accordance with HIPAA and applicable parental consent requirements.
11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect operational or legal changes.
Updated versions will be posted on this page with a revised Last Updated date.
12. CONTACT US
For privacy inquiries, please contact:
Felix Umukoro, OTR, MS, MOT, CLIPP Privacy Officer — Humane Care Therapy Inc.
📞 Phone: (281) 619-3771 📠 Fax: (832) 440-0483 📧 therapy@humanecaretherapy.com 🌐 https://humanecaretherapy.com
© 2026 Humane Care Therapy Inc. All Rights Reserved. This document serves as both our Website Privacy Policy and HIPAA Notice of Privacy Practices. Last Updated: March 23, 2026.